Resolve "No Jira Project Found" Error in Jira Align Integration with Jira Board

Summary

Learn how to resolve the error "No Jira project was found" when integrating Jira Scrum Board and Jira Align Agile Team.

Diagnosis

1. Navigate to Jira Align > Settings/Administration > Jira Management > Jira Boards.

2. You see a warning icon that displays, when hovered over, "No Jira project was found. Verify that the connector service account has permission to view the board and that the board has a filter share with the project."

Cause

This error will appear for one or more of the following reasons:

• The project entry does not exist in Jira Align > Settings / Administration > Jira Settings > Manage Projects.

• The connector service account does not have permission to view the board in Jira, or the board was deleted.

• The board has a filter share without the parent project in Jira.

• The board has a filter share with multiple projects in Jira.

• Editor permissions have been configured in the Filter Permissions of the board.

Solution

This error can be resolved by checking that the Project is configured for Sync and that the Jira Filter share option is correct for the Jira Board throwing the error.

1. Make sure the Jira Project has been added to Jira Align > Settings / Administration > Jira Settings > Manage Projects (tab).

2. Navigate to Jira board settings in Jira:

   • Open the Jira Board.

   • Access the three dots in the upper right corner.

   • Open the Board Settings.

3. Check the Filter share option and ensure the Jira Board filter share includes the board's parent project, does not include any other projects, and is a Viewer share, NOT an Editor Share. The image below shows only a single project share listed in the correct location for a Viewer share. If the project share shows in the Edits section just below, then this can cause the error and needs correcting by clicking "Edit Filter Shares" and setting the project up as a Viewer Share (but also removing any Editor Shares)

The error will resolve itself after setting the board's filter share to include its parent project after the completion of the next automated board sync via the connector.