New portfolio does not load upon creation in JiraAlign

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

When a new portfolio is created in JiraAlign, upon trying to access it from the top Portfolio navigation menu ends up with the below error

(Auto-migrated image: description temporarily unavailable)

Solution

In order to fix the above error, it is important to associate the Portfolio with at least 1 Program.

As soon as a Program is associated with the new Portfolio, it will start loading the Portfolio details upon accessing from the top Portfolio menu

Updated on April 14, 2025

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