Jira Align User import fails with city highlighted as invalid
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Summary
When importing users using an xls file into Jira Align, the process fails and highlights the city in red:
Environment
Jira Align
Cause
The problem can occur if the highlighted city is not assigned to the correct region.
Solution
Go to Administration > Cities, open the city in question and assign it to the correct region.
Reinitiate the import which should be successful now.
Updated on April 14, 2025
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