Jira Align User import fails with city highlighted as invalid

Summary

When importing users using an xls file into Jira Align, the process fails and highlights the city in red:

Environment

Jira Align

Cause

The problem can occur if the highlighted city is not assigned to the correct region.

Solution

1. Go to Administration > Cities, open the city in question and assign it to the correct region.

2. Reinitiate the import which should be successful now.