Jira Align Ideation: Internal Server Error When Creating An Idea Linked To A Product

Summary

Customers utilizing the Ideation portal within their instances have the option to include Product selection on the ideation forms. When certain Products are selected during the creation of an Idea, an “Internal Server” error occurs. This does not happen for all Product selections.

Diagnosis

When the customer populates the Ideation form, selects a “Product” and then clicks “Save”, an “Internal server error” message pops up.

Cause

When an Idea is created with a Product selected. The process requires a “FeatureName” to be created by combining the Product “Short Name” value.

This operation is within the OOFunctionsBase.asp file by the function createFeatureName

The Feature Name is a combination of "Idea Category + Product Short Name + Generated Unique ID" and must be within a max of 50 characters.

If the Product selected has a long “Short Name” this limit is reached and the Internal Server error is thrown.

This is possible because in creating a Product, the character limit for Short Name is 50 on its own.

Solution

The user needs to modify the “Short Name” of the affected Product and then retry creating the Idea