Jira Align Feature Owner not syncing to Jira Epic Assignee

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Updating a Feature’s Owner field in Jira Align fails to sync to the Jira Epic's Assignee. Syncing in the opposite direction works correctly. That is, updating the Jira Epic Assignee syncs successfully to Jira Align Feature Owner.

Environment

Jira Align

Diagnosis

Failing API call reported in the Jira Align UI under:

Administration (New Navigation = Gear icon) > Jira Settings > Manage Projects > View Logs > Jira API

GET /rest/api/2/user?accountId=603d5d1581a8400068bac654 403 Forbidden "You do not have permissions to browse users and groups"

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Cause

This problem occurs when the Connector service account has not been granted the "Browse users and groups" permission in Jira.

Solution

Add the Connector service account to the Jira Global permission "Browse users and groups" found under: Settings > System > Global permissions

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This must be done implicitly by adding the Connector service account to a group that has either already been granted the "Browse users and groups" permission or to a group that is then granted the permission via the “Grant Permission” selection found at the bottom of the Global Permissions page:

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Updated on April 14, 2025
Platform
Cloud and Data Center
Products
Jira Align Cloud
Jira Align Data Center
On this pageSummaryDiagnosisCauseSolution

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