Jira Align: Accessing the 'External Report' from Lookerstudio returns "Lookerstudio.google.com refused to connect" error message in browser
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The JA functionality of 'external report' is used to view embedded reports and other web content in Jira Align (JA). See the JA documentation:
After configuring JA in Settings → Platforms → Report (see image_1) with a Lookerstudio Google Cloud URL to accessing the 'External Report' in JA, Lookerstudio returns "Lookerstudio.google.com refused to connect" error message in browser (see image_2).
Environment
Jira Align with Google Lookerstudio
Diagnosis
Trying to It returns error "Lookerstudio.google.com refused to connect"
Cause
Embed option for the report on Looker Studio was disabled.
Solution
Enable the embed option for the report on Looker Studio as described in this external article:
https://support.google.com/looker-studio/answer/7450249
⚠️ The above external link was valid at the time of publishing this Jira Align article, however as Atlassian cannot control the future availability of external articles, should the link no longer be functional, please contact Google Support to discuss how to enable embedding of Lookerstudio Reports into web pages.
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