JET tool for Jira Align fails during check for board required fields
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
There’s a known defect affecting JET whereby the tool is failing at step 5, related to checking board required fields of the project(s). This article aims to provide a workaround to the customers as there’s no permanent fix currently in place.
Environment
Jira Align
Diagnosis
An error is presented when attempting to "Analyze your board" in the app Jet by Jira Align:
"Errors were encountered during the analysis process. Please refer to the board report for more information."
Error reported in JET log:
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{"type":"error",
"name":"Critical error occurred while checking boards required fields.",
"datetime":"2022-05-06T16:14:09.753Z",
"object":{}Cause
The underlying cause is being investigated in the following bug report:
Solution
The following workaround can be used:
Set all the required custom fields to be optional for ALL the field configurations of the project (including the fields configuration of the issue types not tied to the board).
How To Make a field required or optional
Select > Settings > Issues.
In the Fields section, click Field configurations.
Click Configure next to the field configuration you wish to edit.
You will see “Required” next to fields that have already been marked required.
Click Optional to remove this requirement.
To make an optional, visible field required, simply find the field and click Required.
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