How to view the newly created Custom Field(s) in Jira Align Field Management
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
A newly added Custom Field is not visible in the dropdown menu unless the admin runs a Configuration Data Pull in Jira Align.
Solution
The new Custom Field is only visible in the Field Management dropdown list if the following actions are performed:
From the Jira Admin menu, ensure to add the Jira Custom Field Type as "Text Field (multi-line)"
After adding the custom field from the Jira Side, on the Jira Align side run "Resync configuration"
Steps
From Jira Cloud, go to Admin > Issues > Fields > Custom Fields, Create a new custom field, and make sure the Type is Paragragh.
From Jira Align go to Admin > Connectors > Jira Settings > Resycnc Configuration.
Run "Configuration Data Pull."
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