Getting error net::ERR_CONNECTION_RESET when updating a Story in Jira Align
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Summary
The users are getting the error net::ERR_CONNECTION_RESET
when trying to update any field story synced from Jira.
Solution
The error implies a local network error and was solved by removing the external links in the description that were being blocked by their local security policy/system.
After removing the external links in the description we were able to edit the story normally .
Updated on April 14, 2025
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