Error "Invalid License Data" when applying on-premise Jira Align license
Summary
Admins receive an error message that states "Invalid License Data" when trying to apply a support-provided license in an on-premise Jira Align environment. This error persists even after receiving a new license and validating that the formatting and license data is correct.
Environment
Jira Align on-premise
Solution
If this error remains after validating with the support team that the license is correct and there are no formatting or copy/paste errors, the next step is to look in the Jira Align database. In rare circumstances, the "InstallPath" field in the tblSetup table can be cleared out or incorrect. The data in this field should be the same for all databases, so the fix for this is to run the following SQL script to restore the InstallPath field back to default:
update tblSetup set InstallPath = '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' where setupid = 6After the script has been run, the server admin should do a full IIS restart. After this has been completed, the license should be able to be applied successfully in the Jira Align admin interface.
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