Error 500.0 after upgrading Jira Align Self-Hosted if OLE DB driver install is bad or missing
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After upgrading to Jira Align 10.123.2 or higher, a 500.0 error is returned by IIS when accessing the Jira Align website
Environment
Jira Align Self-Hosted
Diagnosis
The following error is displayed when accessing the site:
HTTP Error 500.0 - Internal Server Error. The page cannot be displayed because an internal server error has occurred
The following error is reported in the IIS access log (%SystemDrive%\inetpub\logs\LogFiles\W3SVC2\*.log):
1
Provider_cannot_be_found._It_may_not_be_properly_installed.Cause
This issue can occur if there is a problem with the OLE DB driver installation or the driver has not been installed.
Beginning with 10.123.2, Jira Align requires OLE DB driver version 18.
Solution
Install OLE DB driver version 18.6.6 or higher
Was this helpful?