Blank Epic Process Step Due caused by the Removal and Readdition of a Program to the Process Flow in Jira Align
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*Except Fisheye and Crucible
Summary
A Jira Align user sees the work items' process step has been set to either blank or back to the default state, 'select one' in the details panel.
Diagnosis
The Epic's audit log shows that previously, a user assigned value to the Epic's process step.
In the Atlassian Analytics / Enterprise Insights schema, the user can see the assigned value in current_dw.[Epic].[Developmental Step].
Cause
This behavior is due to the removal and readdition of a program to the process flow, as demonstrated in the following steps:
Create a Process Flow with 3 Process Steps, for example: Start, In Progress, Finish
Assign Program A and Program B to the Process Flow
Create an Epic in Program A and set the Process Step to 'Finish'
Remove Program A from the Process Flow
Update the Epic's description
Re-add Program A to the Process Flow
Observe that the Epic's Audit log has shown that the process step was changed to 'Finish,' but in the details panel, the process step is blank (or set to 'select one')
Solution
The user needs to modify the Epic's process step from the details panel again.
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