500 Internal Server Error attempting to load StoryGrid in Jira Align
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Summary
User receives 500 Internal Server Error when attempting to load StoryGrid
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https://*******.jiraalign.com/StoryGrid?FirstTime=True
Other users do not observe the problem but can reproduce it by impersonating the affected user
Environment
Jira Align
Cause
The suspected cause is that an invalid filter value (NULL, "0", etc) was saved to the database for the affected user which caused an error during calculations for TotalOU.
Solution
Access the StoryGrid with FilterID=0 appended to the query string
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https://******.jiraalign.com/StoryGrid?FirstTime=True&FilterID=0Once the page loads:
Click “Apply Filters”
Remove any filters that are defined
Click “Filter” to save and refresh the page
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