LDAP failed to connect due to Unexpected SSLSocketFactory implementation

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この KB は Data Center バージョンの製品用に作成されています。Data Center 固有ではない機能の Data Center KB は、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。 Server* 製品のサポートは 2024 年 2 月 15 日に終了しました。Server 製品を実行している場合は、 アトラシアン Server サポート終了 のお知らせにアクセスして、移行オプションを確認してください。

*Fisheye および Crucible は除く

症状

JIRA fails to connect to LDAP server, failing

atlassian-jira.log に次のエラーが返される。

QuartzWorker-0 ERROR ServiceRunner [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10000 ]. com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: xxx.xxx.xxx.xxx:636; nested exception is javax.naming.CommunicationException: xxx.xxx.xxx.xxx:636 [Root exception is java.lang.RuntimeException: Unexpected SSLSocketFactory implementation: com.ibm.jsse2.SSLSocketFactoryImpl] at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:416) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:384) at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:574) at com.atlassian.crowd.directory.SpringLDAPConnector.searchUsers(SpringLDAPConnector.java:944) at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.findAllRemoteUsers(RemoteDirectoryCacheRefresher.java:41) at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllUsers(RemoteDirectoryCacheRefresher.java:60) at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:40) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:619) at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63) at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50) at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJob.execute(DirectoryPollerJob.java:34) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) Caused by: org.springframework.ldap.CommunicationException: xxx.xxx.xxx.xxx:636; nested exception is javax.naming.CommunicationException: xxx.xxx.xxx.xxx:636 [Root exception is java.lang.RuntimeException: Unexpected SSLSocketFactory implementation: com.ibm.jsse2.SSLSocketFactoryImpl] at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:98) at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:266) at org.springframework.ldap.core.support.AbstractContextSource.getContext(AbstractContextSource.java:106) at org.springframework.ldap.core.support.AbstractContextSource.getReadWriteContext(AbstractContextSource.java:138) at org.springframework.ldap.transaction.compensating.manager.TransactionAwareContextSourceProxy.getReadWriteContext(TransactionAwareContextSourceProxy.java:94) at org.springframework.ldap.transaction.compensating.manager.TransactionAwareContextSourceProxy.getReadOnlyContext(TransactionAwareContextSourceProxy.java:65) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:287) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:624) at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:535) at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper$1.call(LdapTemplateWithClassLoaderWrapper.java:56) at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper$1.call(LdapTemplateWithClassLoaderWrapper.java:53) at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper.invokeWithContextClassLoader(LdapTemplateWithClassLoaderWrapper.java:43) at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper.search(LdapTemplateWithClassLoaderWrapper.java:53) at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:412) ... 13 more Caused by: javax.naming.CommunicationException: xxx.xxx.xxx.xxx:636 [Root exception is java.lang.RuntimeException: Unexpected SSLSocketFactory implementation: com.ibm.jsse2.SSLSocketFactoryImpl] at com.sun.jndi.ldap.Connection.<init>(Connection.java:211) at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:128) at com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1592) at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2690) at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:308) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:187) at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:205) at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:148) at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:78) at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:250) at javax.naming.InitialContext.initializeDefaultInitCtx(InitialContext.java:318) at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:348) at javax.naming.InitialContext.internalInit(InitialContext.java:286) at javax.naming.InitialContext.init(InitialContext.java:308) at javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:104) at org.springframework.ldap.core.support.LdapContextSource.getDirContextInstance(LdapContextSource.java:43) at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:254) ... 26 more Caused by: java.lang.RuntimeException: Unexpected SSLSocketFactory implementation: com.ibm.jsse2.SSLSocketFactoryImpl at com.atlassian.crowd.directory.ssl.LdapHostnameVerificationSSLSocketFactory.<init>(LdapHostnameVerificationSSLSocketFactory.java:39) at com.atlassian.crowd.directory.ssl.LdapHostnameVerificationSSLSocketFactory.getDefault(LdapHostnameVerificationSSLSocketFactory.java:48) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at com.sun.jndi.ldap.Connection.createSocket(Connection.java:284) at com.sun.jndi.ldap.Connection.<init>(Connection.java:198) ... 42 more

原因

JIRA is using a JAVA platform different than the supported ones

ソリューション

  • Jira をシャットダウンします。

  • Install JAVA as described on Installing Java

  • Restart the application

更新日時: September 25, 2025
プラットフォーム
Data Center のみ
アプリ
Jira Software Data Center
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