Jira doesn't start after the upgrade due to the "Only one result is allowed for fetchOne" calls error

プラットフォームについて: Data Center のみ。 - This article only applies to Atlassian apps on the Data Center プラットフォーム。

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*Fisheye および Crucible は除く

問題

Jira doesn't start after the upgrade and it throws an error regarding some plugins and multiple records in the database tables:

2024-04-21 10:26:42,739+0000 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationCon text(bundle=com.atlassian.analytics.client, config=osgibundle:/META-INF/spring/*.xml)) org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'productInformation' defined in OSGi resource[classpath:com/atlassian/analytics/client/logger/AnalyticsLoggerConfigura tion.class|bnd.id=12|bnd.sym=com.atlassian.analytics.client]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [ com.atlassian.analytics.client.properties.ProductProperties]: Factory method 'productInformation' threw exception; nested exception is com.atlassian.cache.CacheException: com.querydsl.core.NonUniqueResultE xception: Only one result is allowed for fetchOne calls at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:653) at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:633) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.java:1352) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1195) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542) at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335) at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333) at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208) at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955) at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:929) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322) at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.base/java.lang.Thread.run(Unknown Source) Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.analytics.client.properties.ProductProperties]: Factory method 'productInformation' threw exception; ne sted exception is com.atlassian.cache.CacheException: com.querydsl.core.NonUniqueResultException: Only one result is allowed for fetchOne calls at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:185) at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:648) ... 19 more Caused by: com.atlassian.cache.CacheException: com.querydsl.core.NonUniqueResultException: Only one result is allowed for fetchOne calls at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:114) at com.atlassian.cache.impl.metrics.InstrumentedCache.get(InstrumentedCache.java:72) at com.atlassian.jira.cache.stats.CacheWithStats.get(CacheWithStats.java:46) at com.atlassian.jira.config.properties.v2.DefaultCachingApplicationPropertiesManager.get(DefaultCachingApplicationPropertiesManager.java:93) at com.atlassian.jira.config.properties.v2.ApplicationPropertiesBackedPropertySet.get(ApplicationPropertiesBackedPropertySet.java:41) at com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305) at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:251) at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:59) at com.atlassian.jira.license.MultiLicenseStoreImpl.retrieveServerId(MultiLicenseStoreImpl.java:94) at com.atlassian.jira.license.JiraLicenseManagerImpl.getServerId(JiraLicenseManagerImpl.java:79) at com.atlassian.jira.bc.license.JiraLicenseServiceImpl.getServerId(JiraLicenseServiceImpl.java:76) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

One of the scenarios is when there are multiple records of jira.sid.key values in the propertyentry table. The root cause is unknown.

10102,jira.properties,1,jira.sid.key,5 10103,jira.properties,1,jira.sid.key,5

ソリューション

Remove one of the records (it doesn't matter which one) and restart Jira:

delete propertyentry where id= 10103;
更新日時: September 25, 2025
プラットフォーム
Data Center のみ
アプリ
Jira Software Data Center
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