Could not create subdirectory 'data' of jira.home '<path>'
プラットフォームについて: Data Center のみ。 - This article only applies to Atlassian apps on the Data Center プラットフォーム。
この KB は Data Center バージョンの製品用に作成されています。Data Center 固有ではない機能の Data Center KB は、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。 Server* 製品のサポートは 2024 年 2 月 15 日に終了しました。Server 製品を実行している場合は、 アトラシアン Server サポート終了 のお知らせにアクセスして、移行オプションを確認してください。
*Fisheye および Crucible は除く
症状
One or more of the nodes fail to start up, when accessing the instance directly, the following message is shown:
Could not create subdirectory 'data' of jira.home '<path>'atlassian-jira.log に次のエラーが返される。
************************************************************************
Could not create subdirectory 'data' of jira.home '/mnt/nfs/jiracommon'.
************************************************************************
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: atlassian-jira.log (Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at org.apache.log4j.FileAppender.setFile(FileAppender.java:294)
at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:207)
at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:165)
at com.atlassian.jira.logging.JiraHomeAppender.configureAppender(JiraHomeAppender.java:341)
at com.atlassian.jira.logging.JiraHomeAppender.doAppendSync(JiraHomeAppender.java:267)
at com.atlassian.jira.logging.JiraHomeAppender.doAppend(JiraHomeAppender.java:248)
at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)
at org.apache.log4j.Category.callAppenders(Category.java:206)
at org.apache.log4j.Category.forcedLog(Category.java:391)
at org.apache.log4j.Category.log(Category.java:838)
at com.atlassian.jira.startup.FormattedLogMsg.printMessageImpl(FormattedLogMsg.java:223)
at com.atlassian.jira.startup.FormattedLogMsg.printMessage(FormattedLogMsg.java:215)
at com.atlassian.jira.startup.JiraStartupLogger.printMessage(JiraStartupLogger.java:60)
at com.atlassian.jira.startup.StartupStateTemplate$CreateStartupChecksResult.call(StartupStateTemplate.java:124)
at com.atlassian.jira.startup.StartupStateTemplate$CreateStartupChecksResult.call(StartupStateTemplate.java:115)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at com.atlassian.jira.startup.StartupStateTemplate.isStartupChecksPassed(StartupStateTemplate.java:47)
at com.atlassian.jira.startup.JiraStartupChecklist.startupOK(JiraStartupChecklist.java:52)
at com.atlassian.jira.startup.BootstrapContainerLauncher.bootstrapJIRA(BootstrapContainerLauncher.java:52)
at com.atlassian.jira.startup.BootstrapContainerLauncher.start(BootstrapContainerLauncher.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.preDbLaunch(DefaultJiraLauncher.java:90)
at com.atlassian.jira.startup.DefaultJiraLauncher.access$000(DefaultJiraLauncher.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:77)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:73)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4939)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5434)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1559)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1549)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
原因
At the time of starting up the nodes, the shared JIRA home was not accessible from the instance nodes.
ソリューション
Verify the connectivity for the shared filesystem, along with the permissions (there should be read/write access from each node, for the user running JIRA on that specific node).
更新日時: April 21, 2026
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