Cannot Edit Issue After User Has Been Deleted
プラットフォームについて: Data Center のみ。 - This article only applies to Atlassian apps on the Data Center プラットフォーム。
この KB は Data Center バージョンの製品用に作成されています。Data Center 固有ではない機能の Data Center KB は、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。 Server* 製品のサポートは 2024 年 2 月 15 日に終了しました。Server 製品を実行している場合は、 アトラシアン Server サポート終了 のお知らせにアクセスして、移行オプションを確認してください。
*Fisheye および Crucible は除く
症状
When trying to edit an issue you are presented with an error, and the following may appear in the logs:
/secure/EditIssue!default.jspa [500ErrorPage.jsp] Exception caught in 500 page Error occurred while retrieving user with username 'charlie'.
com.atlassian.jira.exception.DataAccessException: Error occurred while retrieving user with username 'charlie'.
原因
The issue may be assigned to (or reported by) a user that has been deleted. JIRA normally does not allow you to remove a user until after they have had all issues unassigned from them and are no longer listed as the reported. However if you are using external user management such as Active Directory, it is possible to bypass this and delete a user that still has issues assigned to them.
ソリューション
To resolve this, create a new user in JIRA with the same username / email address as the deleted user. Re-assign any issues that have been assigned to that user or that user has reported and then delete the re-created user account.
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