Archived messages creating requests in Jira Service Management
プラットフォームの注記: Cloud のみ - This article only applies to Atlassian apps on the クラウド プラットフォーム上のアトラシアン製品にのみ適用されます。
要約
Learn how to stop archived email messages from creating requests in Jira Service Management (JSM).
ソリューション
When JSM checks your email accounts for new messages, it polls the inbox folder. Gmail uses labels to classify messages into categories and only has the following folders:
受信トレイ
送信済みメール
ビン(ゴミ箱)
This means that the archived messages are treated like they're in the inbox folder. With POP3, JSM isn't able to identify archived messages by labels and therefore still brings them in as requests.
Stop archived messages from creating requests in JSM
Use IMAP instead, or reconnect with OAuth by clicking on the Microsoft logo.
更新日時: October 24, 2025
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