Jira Service Management でカスタマー アカウントに Atlassian Guard の SAML シングル サインオンとユーザー プロビジョニングを構成する

プラットフォームの注記: Cloud のみ - This article only applies to Atlassian apps on the クラウド プラットフォーム上のアトラシアン製品にのみ適用されます。

要約

Atlassian Guard provides the Single Sign-on (SSO) feature, which empowers the SAML protocol, and the user provisioning feature, which uses the SCIM protocol.

An email address is one of the primary identifiers of Atlassian Cloud accounts, and mapping inconsistent values can result in creating duplicate accounts and login problems. If you are using both SAML SSO and the user provisioning (SCIM) features, make sure you map the same IDP attribute to the following SAML and SCIM attributes respectively.

属性名

SAML SSO

NamelD

scim

emails[type eq "work"].value

Diagram showing that the "emails[type eq "work"].value" mapping and NameID claim needs to be mapped to the same user attribute in the IDP

良い

属性名

アカウント属性

SAML SSO

NamelD

user.email

scim

emails[type eq "work"].value

user.email

Bad

属性名

アカウント属性

SAML SSO

NamelD

user.email

scim

emails[type eq "work"].value

UPN

ソリューション

In case you need to make changes to SAML or SCIM behavior and if the change requires updating the mappings, involve your IDP admin and make sure both SAML - NameID and SCIM - emails[type eq "work"].value point to the same user attribute in email format.

更新日時: September 25, 2025

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