Windows Could Not Start the Fisheye Service on Local Computer, Error 1067
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Fisheye runs – just not as a Windows service and fails with the following error:
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Windows could not start the Fisheye service on Local Computer. Error 1067: The process terminated unexpectedly.wrapper.log - Message 1
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STATUS | wrapper | 2004/11/29 03:00:49 | --> Wrapper Started as Console
STATUS | wrapper | 2004/11/29 03:00:49 | Launching a JVM...
ERROR | wrapper | 2004/11/29 03:00:50 | JVM exited while loading the application.
STATUS | wrapper | 2004/11/29 03:00:54 | Launching a JVM...
ERROR | wrapper | 2004/11/29 03:00:55 | JVM exited while loading the application.
STATUS | wrapper | 2004/11/29 03:00:56 | CTRL-C trapped. Shutting down.
STATUS | wrapper | 2004/11/29 03:00:56 | <-- Wrapper Stoppedwrapper.log - Message 2
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STATUS | wrapper | 2014/04/07 15:34:51 | Launching a JVM...
INFO | jvm 1 | 2014/04/07 15:34:51 | Error: missing `server' JVM at `C:\Java\jre7\bin\server\jvm.dll'.
INFO | jvm 1 | 2014/04/07 15:34:51 | Please install or use the JRE or JDK that contains these missing components.
ERROR | wrapper | 2014/04/07 15:34:51 | JVM exited while loading the application.
Cause 1
The JAVA_HOME environment variable is set but is not included in the PATH environment variable.
Cause 2
The jvm.dll is missing from your Java install.
Resolution 1
Add the JAVA_HOME\bin environment variable to the PATH environment variable. E.g.:
BEFORE
%JAVA_HOME% = c:\devTools\Java\jdk1.6.0_31
%PATH% = C:\strawberry\perl\bin\;C:\csvn\bin\;C:\csvn\Python25\;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Lenovo;C:\Program Files (x86)\Common Files\Ulead Systems\MPEG;C:\Program Files\Common Files\Lenovo;C:\Program Files (x86)\Windows Live\Shared;C:\SWTOOLS\ReadyApps;C:\Program Files (x86)\Intel\Services\IPT\;C:\Program Files (x86)\Symantec\VIP Access Client\;C:\Program Files\TortoiseHg\;c:\devTools\Git\cmd;c:\devTools\Git\bin;C:\devTools\SlikSvn\bin\;C:\devTools\Mercurial\;C:\Program Files (x86)\WinMerge;C:\devTools\MySQL\bin;C:\strawberry\c\bin;C:\strawberry\perl\site\bin;C:\strawberry\perl\bin\;C:\Program Files\TortoiseSVN\bin
AFTER
%JAVA_HOME% = c:\devTools\Java\jdk1.6.0_31
%PATH% = %JAVA_HOME%\bin;C:\strawberry\perl\bin\;C:\csvn\bin\;C:\csvn\Python25\;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Lenovo;C:\Program Files (x86)\Common Files\Ulead Systems\MPEG;C:\Program Files\Common Files\Lenovo;C:\Program Files (x86)\Windows Live\Shared;C:\SWTOOLS\ReadyApps;C:\Program Files (x86)\Intel\Services\IPT\;C:\Program Files (x86)\Symantec\VIP Access Client\;C:\Program Files\TortoiseHg\;c:\devTools\Git\cmd;c:\devTools\Git\bin;C:\devTools\SlikSvn\bin\;C:\devTools\Mercurial\;C:\Program Files (x86)\WinMerge;C:\devTools\MySQL\bin;C:\strawberry\c\bin;C:\strawberry\perl\site\bin;C:\strawberry\perl\bin\;C:\Program Files\TortoiseSVN\bin
Resolution 2
Re-install Java, ensuring the missing file is now present.
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