User had it's name changed through "Rename" feature in user management and now appears as "Deleted User" on Reviews
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The particular user had it's name changed through "Rename" feature in user management and now he appears as "Deleted User" on all Reviews he is the owner or the participant.
Cause
This is probably caused because Crucible didn´t picked up the changes of the particular user yet.
Resolution
We will need to force Crucible to re-index its content.
Click on Administration
Global Settings -> Crucible
Re-Index
If this doesn´t work, as last restort, we will have to clean manually Crucible´s indexes and restart the application.
Stop Fisheye
Delete the contents of the <FISHEYE_HOME>\cache\cruidx directory
Start Fisheye
This will force Crucible to re-index its content.
If this option doesn´t solve your problem, please login into https://support.atlassian.com and open a new issue so one of our Support Engineers can take a look.
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