"User directories" option not displayed in Fisheye due to "Unresolved constraint in bundle com.atlassian.crowd.embedded-crowd-admin-plugin"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
The "User directories" menu available under "User Settings" in the Administration area is not displayed.
The following appears in the atlassian-fisheye-YYYY-MM-DD.log:
1
2
3
4
5
6
7
8
ERROR [FelixDispatchQueue ] com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager FelixOsgiContainerManager$BundleRegistration-frameworkEvent - Framework error in bundle com.atlassian.crowd.embedded-crowd-admin-plugin
org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.crowd.embedded-crowd-admin-plugin [12]: Unable to resolve 12.0: missing requirement [12.0] osgi.wiring.package; (&(osgi.wiring.package=com.atlassian.crowd.search.query.entity.restriction)(version>=2.8.0))
at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:3974) [org.apache.felix.framework-4.2.1.jar:?]
at org.apache.felix.framework.Felix.loadBundleClass(Felix.java:1824) [org.apache.felix.framework-4.2.1.jar:?]
at org.apache.felix.framework.BundleImpl.loadClass(BundleImpl.java:937) [org.apache.felix.framework-4.2.1.jar:?]
at com.atlassian.plugin.osgi.util.BundleClassLoaderAccessor$BundleClassLoader.findClass(BundleClassLoaderAccessor.java:66) [atlassian-plugins-osgi-4.1.5.jar:?]
at java.lang.ClassLoader.loadClass(ClassLoader.java:424) [?:1.8.0_91]
at java.lang.ClassLoader.loadClass(ClassLoader.java:357) [?:1.8.0_91]FILL IN LOGDiagnosis
Environment
Fisheye 4.0+ (the "User directories" option has been added started from this version)
Adaptavist SSO addon version 2.4.0 is enabled
Cause
The Adaptavist SSO addon is causing a conflict when loading the embedded Crowd module responsible for the internal user management in Fisheye.
Solution
Resolution
Disable the Adaptavist SSO addon.
Was this helpful?