Unable to Integrate with JIRA due to Disabled Remote API Access
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following error appears in the log:
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2009-08-04 13:38:43,681 http-8080-Processor19 ERROR [jira.ext.fisheye.ChangeSetManagerImpl] Error encountered retrieving changesets from 'Repository ABC' on 'http://localhost:8060/':
java.io.IOException: Failed to authenticate with FishEye. See logs for more details.
2009-08-04 13:42:15,424 http-8080-Processor24 ERROR [[Catalina].[localhost].[/].[xmlrpc]] Servlet.service() for servlet xmlrpc threw exception
javax.servlet.ServletException: Remote API not activated for this JIRA installation.
at com.atlassian.jira.web.servlet.rpc.XmlRpcServlet.doPost(XmlRpcServlet.java:63)
Cause
Remote API access in JIRA is turned off.
Resolution
In JIRA, ensure that the credentials provided to connect to Fisheye is valid (
Administration >> FishEye Configuration).In JIRA, ensure that remote API access is enabled (
Administration >> General Configuration >> Accept remote API calls).
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