Unable to Add Application Links
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Sometimes, while trying to add an Application Link between JIRA and Fisheye / Crucible, although they are installed on the same server and there's no proxy / firewall setup, instances cannot contact each other, and the Application Link will not be created.
Also tried to configure a Base URL for both JIRA and Fisheye, using http://localhost:8080, http://127.0.0.1:8080, and http://<Server_IP>:8080 for JIRA, and http://localhost:8060, http://127.0.0.1:8060 and http://<Server_IP>:8060 for Fisheye.
This message is displayed in Fisheye, while trying to add the Application Link from Fisheye to JIRA:
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The Remote application is not able to connect to '<fisheye_server_name>'(FishEye / Crucible) by using the URL 'http://<fisheye_server_name>:8060'
This message is displayed in JIRA, while trying to add the Application Link from JIRA to Fisheye:
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The host is unknown. Verify that the URL is correct.
Cause
The anti-virus firewall is blocking the applications.
Resolution
Add exceptions to your anti-virus firewall in order to allow applications to contact each other.
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