Stuck at adding Project Link when integrating Fisheye with JIRA
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Getting the UI message below when integrating Fisheye with JIRA at the point where is necessary creating the Project Link:
Also inside log files it's possible to verify the following entries:
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WARN [btpool0-21 ] com.atlassian.security.auth.trustedapps.filter.TrustedApplicationFilterAuthenticator TrustedApplicationFilterAuthenticator-authenticate - Failed to login trusted application: jira:10106008 due to: com.atlassian.security.auth.trustedapps.InvalidCertificateException: Request not allowed from IP address: 127.0.0.1
ERROR [btpool0-21 ] com.atlassian.fisheye.trustedapplications.FisheyeAuthenticationListener FisheyeAuthenticationListener-authenticationError - Error handling trusted applications authentication attempt:BAD_REMOTE_IP; Request not allowed from IP address: {0}; ["127.0.0.1"]Cause
The possible caused for this issue are described on the Trusted Applications authentication Troubleshooting Guide page.
Resolution
The BAD_REMOTE_IP; Request not allowed from IP Address page contains the resolution steps to resolve this issue.
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