Smart Commits are not populating the JIRA comment tab
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Smart commit messages like the example below do not populate on the Comment tab of the JIRA issue, e.g.
1
"TEST-9 #comment this is a test commit"Cause 1
Repository committers are not mapped as Fisheye users and thus are not recognized by JIRA.
Cause 2
The Site URL on Fisheye is not configured.
Resolution 1
Configure user mapping so that repository commiters relate to the corresponding Fisheye users by doing the following:
Go to Fisheye Administration.
Go to "User Mappings" under "User Settings".
"add a new user mapping" for the repository.
Associate the "committer username" with respective "Fisheye username" and click add.
Resolution 2
Configure Site URL on Fisheye with the following steps :
Go to Administration > Server
Click Edit Settings for Web Server
Click on "Use this value" for Site URL
Click Update
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