Reviews cannot be created due to ConstraintViolationException
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When creating a review, the following message is displayed to the user:
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URL: /json/cru/createReviewDialog
An org.hibernate.exception.ConstraintViolationException was encountered
could not execute statement
ORA-00001: unique constraint (CRUCIBLE.SYS_C0054150) violatedThe following appears in the atlassian-fisheye-YYYY-MM-DD.log:
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WARN [qtp1345923076-254092 ] org.hibernate.engine.jdbc.spi.SqlExceptionHelper SqlExceptionHelper-logExceptions - SQL Error: 1, SQLState: 23000
ERROR [qtp1345923076-254092 ] org.hibernate.engine.jdbc.spi.SqlExceptionHelper SqlExceptionHelper-logExceptions - ORA-00001: unique constraint (CRUCIBLE.SYS_C0054150) violated
ERROR [qtp1345923076-254092 ] fisheye SessionState-commitAllTx - Commit failed. Rolling back.
org.hibernate.exception.ConstraintViolationException: could not execute statement
at org.hibernate.exception.internal.SQLExceptionTypeDelegate.convert(SQLExceptionTypeDelegate.java:74) [hibernate-core-4.2.13.Final.jar:4.2.13.Final]
...
Caused by: java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (CRUCIBLE.SYS_C0054150) violatedCause
Two separate Fisheye/Crucible servers (e.g. a test and a production one) are connecting to the same database.
There is an existing suggestion to prevent this case from happening: FE-6658 - Prevent multiple Crucible instances connecting to a single database
Resolution
Stop the non-production Fisheye/Crucible server.
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