Perforce repository indexing fails due to message "Disallowed by policy"

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

Fisheye has been trying to index a Perforce repository, and the following error appears in the atlassian-fisheye-<date>.log:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 2014-08-27 14:20:26,774 DEBUG [InitPing3 P4Repo ] fisheye P4CliUtils-dumpCommandLine - [perforce:1666//P4Repo/main] Executing p4 -p perforce:1666 -u fisheye -ztag fixes //P4Repo/main/...@914531,915986 2014-08-27 14:20:26,805 DEBUG [InitPing3 P4Repo ] fisheye P4Exec-getProcessStatusMessage - Exception processing P4 command - returning as status com.atlassian.utils.process.ProcessException: Non-zero exit code: 1 at com.atlassian.utils.process.PluggableProcessHandler.complete(PluggableProcessHandler.java:69) at com.atlassian.utils.process.ExternalProcessImpl.wrapUpProcess(ExternalProcessImpl.java:509) at com.atlassian.utils.process.ExternalProcessImpl.finish(ExternalProcessImpl.java:423) at com.atlassian.utils.process.ExternalProcessImpl.execute(ExternalProcessImpl.java:378) at com.cenqua.fisheye.perforce.client.P4Exec.rawProcessCommand(P4Exec.java:214) at com.cenqua.fisheye.perforce.client.P4Exec.processCommand(P4Exec.java:176) at com.cenqua.fisheye.perforce.client.P4Exec.executeWithInput(P4Exec.java:286) at com.cenqua.fisheye.perforce.client.P4Exec.executeZTagCommand(P4Exec.java:279) at com.cenqua.fisheye.perforce.client.P4Client.addFixes(P4Client.java:217) at com.cenqua.fisheye.perforce.client.P4Client.addChangeFileInfo(P4Client.java:198) at com.cenqua.fisheye.perforce.client.P4Client.getChangeLists(P4Client.java:162) at com.cenqua.fisheye.perforce.P4Scanner.slurpRevisionBlock(P4Scanner.java:192) at com.cenqua.fisheye.perforce.P4Scanner.processRevisions(P4Scanner.java:1198) at com.cenqua.fisheye.rep.LifecycleRepositoryScanner.slurpRepository(LifecycleRepositoryScanner.java:81) at com.cenqua.fisheye.rep.LifecycleRepositoryScanner.doSlurpTransaction(LifecycleRepositoryScanner.java:48) at com.cenqua.fisheye.perforce.P4Scanner.doSlurpTransaction(P4Scanner.java:1081) at com.cenqua.fisheye.rep.BaseRepositoryScanner.ping(BaseRepositoryScanner.java:73) at com.cenqua.fisheye.rep.BaseRepositoryEngine.doSlurp(BaseRepositoryEngine.java:86) at com.cenqua.fisheye.rep.RepositoryEngine.slurp(RepositoryEngine.java:414) at com.cenqua.fisheye.rep.ping.IndexingPingRequest.doRequest(IndexingPingRequest.java:27) at com.cenqua.fisheye.rep.ping.IncrementalPingRequest.doRequest(IncrementalPingRequest.java:30) at com.cenqua.fisheye.rep.ping.PingRequest$1.run(PingRequest.java:55) at com.cenqua.fisheye.util.NamedExecution.run(NamedExecution.java:27) at com.cenqua.fisheye.rep.ping.PingRequest.process(PingRequest.java:52) at com.cenqua.fisheye.rep.RepositoryHandle.processPingRequests(RepositoryHandle.java:213) at com.cenqua.fisheye.rep.RepositoryHandle.access$100(RepositoryHandle.java:57) at com.cenqua.fisheye.rep.RepositoryHandle$2.run(RepositoryHandle.java:169) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2014-08-27 14:20:26,805 DEBUG [InitPing3 P4Repo ] fisheye P4Exec-processCommand - [perforce:1666//P4Repo/main] Command failed with status = com.atlassian.utils.process.ProcessException:Non-zero exit code: 1 | Disallowed by policy - retrying with fresh login 2014-08-27 14:20:26,977 ERROR [InitPing3 P4Repo ] fisheye BaseRepositoryScanner-handleSlurpException - Problem processing revisions from repo P4Repo due to class com.cenqua.fisheye.perforce.client.P4ClientException - com.atlassian.utils.process.ProcessException:Non-zero exit code: 1 | Disallowed by policy com.cenqua.fisheye.perforce.client.P4ClientException: com.atlassian.utils.process.ProcessException:Non-zero exit code: 1 | Disallowed by policy at com.cenqua.fisheye.perforce.client.P4Client.addFixes(P4Client.java:233) at com.cenqua.fisheye.perforce.client.P4Client.addChangeFileInfo(P4Client.java:198) at com.cenqua.fisheye.perforce.client.P4Client.getChangeLists(P4Client.java:162) at com.cenqua.fisheye.perforce.P4Scanner.slurpRevisionBlock(P4Scanner.java:192) at com.cenqua.fisheye.perforce.P4Scanner.processRevisions(P4Scanner.java:1198) at com.cenqua.fisheye.rep.LifecycleRepositoryScanner.slurpRepository(LifecycleRepositoryScanner.java:81) at com.cenqua.fisheye.rep.LifecycleRepositoryScanner.doSlurpTransaction(LifecycleRepositoryScanner.java:48) at com.cenqua.fisheye.perforce.P4Scanner.doSlurpTransaction(P4Scanner.java:1081) at com.cenqua.fisheye.rep.BaseRepositoryScanner.ping(BaseRepositoryScanner.java:73) at com.cenqua.fisheye.rep.BaseRepositoryEngine.doSlurp(BaseRepositoryEngine.java:86) at com.cenqua.fisheye.rep.RepositoryEngine.slurp(RepositoryEngine.java:414) at com.cenqua.fisheye.rep.ping.IndexingPingRequest.doRequest(IndexingPingRequest.java:27) at com.cenqua.fisheye.rep.ping.IncrementalPingRequest.doRequest(IncrementalPingRequest.java:30) at com.cenqua.fisheye.rep.ping.PingRequest$1.run(PingRequest.java:55) at com.cenqua.fisheye.util.NamedExecution.run(NamedExecution.java:27) at com.cenqua.fisheye.rep.ping.PingRequest.process(PingRequest.java:52) at com.cenqua.fisheye.rep.RepositoryHandle.processPingRequests(RepositoryHandle.java:213) at com.cenqua.fisheye.rep.RepositoryHandle.access$100(RepositoryHandle.java:57) at com.cenqua.fisheye.rep.RepositoryHandle$2.run(RepositoryHandle.java:169) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2014-08-27 14:20:26,977 ERROR [InitPing3 P4Repo ] fisheye RepositoryEngine-startPause - Repository scanner paused.

Running the command below directly in the Command Prompt / Terminal of the Fisheye server returns the same "Disallowed by policy" message:

1 p4 -p perforce:1666 -u fisheye -ztag fixes //P4Repo/main/...@914531,915986

Running the same command above on the P4 server works.

Cause

The "p4 fixes" command has been failing because the broker is not allowing it.

Resolution

  • Make sure that the broker is allowing "p4 fixes".

    OR

  • If "p4 fixes" is not being used by your company, configure Fisheye to run directly to the Perforce server.

Updated on April 11, 2025
Platform
Data Center only
Product
Fisheye Data Center
On this pageSymptomsCauseResolution

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