Missing Fonts
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Some errors are shown in the UI (eg. Line History is missing) and the following error can be seen in the logs:
Example 1:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
AWT is not properly configured on this server. Perhaps you need to run your container with "-Djava.awt.headless=true"?
java.lang.NullPointerException
at sun.awt.X11FontManager.getDefaultPlatformFont(X11FontManager.java:779)
at sun.font.SunFontManager$2.run(SunFontManager.java:428)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.SunFontManager.<init>(SunFontManager.java:371)
at sun.awt.X11FontManager.<init>(X11FontManager.java:32)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:525)
at java.lang.Class.newInstance0(Class.java:372)
at java.lang.Class.newInstance(Class.java:325)
at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:80)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:71)
at java.awt.Font.getFont2D(Font.java:489)
at java.awt.Font.getFamily(Font.java:1186)
at java.awt.Font.getFamily_NoClientCode(Font.java:1160)
at java.awt.Font.getFamily(Font.java:1152)
at java.awt.Font.toString(Font.java:1649)
at hudson.util.ChartUtil.<clinit>(ChartUtil.java:229)
at hudson.WebAppMain.contextInitialized(WebAppMain.java:175)
at winstone.WebAppConfiguration.<init>(WebAppConfiguration.java:897)
at winstone.HostConfiguration.initWebApp(HostConfiguration.java:131)
at winstone.HostConfiguration.<init>(HostConfiguration.java:73)
at winstone.HostGroup.initHost(HostGroup.java:85)
at winstone.HostGroup.<init>(HostGroup.java:45)
at winstone.Launcher.<init>(Launcher.java:197)
at winstone.Launcher.main(Launcher.java:398)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at Main._main(Main.java:268)
at Main.main(Main.java:96)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at org.tanukisoftware.wrapper.WrapperJarApp.run(WrapperJarApp.java:394)
at java.lang.Thread.run(Thread.java:722)
...
java.lang.Error: Probable fatal error:Example 2:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
2013-08-28 10:19:04,137 ERROR [qtp2113472655-2490 ] fisheye TotalityFilter-logExceptionDetails - Exception "java.lang.NullPointerException" (javax.servlet.ServletException) while processing "/fe/commitSparkline.do" (Referer:"http://crucible.com/project/CR")
javax.servlet.ServletException: java.lang.NullPointerException
...
Caused by: java.lang.NullPointerException
at sun.awt.X11FontManager.getDefaultPlatformFont(X11FontManager.java:779)
at sun.font.SunFontManager$2.run(SunFontManager.java:432)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.SunFontManager.<init>(SunFontManager.java:375)
at sun.awt.X11FontManager.<init>(X11FontManager.java:32)
at sun.reflect.GeneratedConstructorAccessor276.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:525)
at java.lang.Class.newInstance0(Class.java:372)
at java.lang.Class.newInstance(Class.java:325)
at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:83)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
at java.awt.Font.getFont2D(Font.java:490)
at java.awt.Font.defaultLineMetrics(Font.java:2143)
at java.awt.Font.getLineMetrics(Font.java:2213)
... moreCause
This is caused because of missing fonts, due to which the application cannot perform graphics rendering.
Resolution
Install the JDK Fonts package on top of the Oracle JDK by running the below command for Ubuntu:
1sudo apt-get install fonts-dejavu-coreFor CentOS run the below command
CentOS
1yum install fontconfigOnce installed, you should see the below packages installed
Check for dejavu fonts
1 2 3 4$ rpm -qa | grep dejavu dejavu-sans-fonts-2.33-6.el7.noarch dejavu-fonts-common-2.33-6.el7.noarchRestart Fisheye/Crucible.
Check the Supported Platforms page to ensure a compatible environment.
Updated on April 15, 2025
Was this helpful?
Still need help?
The Atlassian Community is here for you.