LicenseException: Your Crucible license terminated
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-fisheye.log:
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2014-02-28 08:41:50,901 ERROR [main ] fisheye Run-loadAndLogLicense - Your Crucible license terminated on February 28, 2014
2014-02-28 08:41:50,901 ERROR [main ] fisheye Run-loadAndLogLicense - Please visit http://my.atlassian.com to retrieve an existing
2014-02-28 08:41:50,902 ERROR [main ] fisheye Run-loadAndLogLicense - license quote AAAA-1111-BBBB-2222 to obtain a new license
2014-02-28 08:41:50,902 ERROR [main ] fisheye Run-loadAndLogLicense - or visit http://www.atlassian.com/fisheye/renew to renew
2014-02-28 08:41:50,902 ERROR [main ] fisheye Run-loadAndLogLicense - your license.
2014-02-28 08:41:50,902 INFO [main ] fisheye Run-loadAndLogLicense - Exception loading license
com.atlassian.extras.common.LicenseException: Your Crucible license terminated on February 28, 2014
at com.cenqua.fisheye.license.LicenseLoader.validate(LicenseLoader.java:74)
at com.cenqua.fisheye.license.LicenseLoader.loadAndValidate(LicenseLoader.java:34)
at com.cenqua.fisheye.config.RootConfig.loadLicense(RootConfig.java:464)
at com.cenqua.fisheye.ctl.Run.loadAndLogLicense(Run.java:318)
at com.cenqua.fisheye.ctl.Run.mainImpl(Run.java:149)
at com.cenqua.fisheye.ctl.Run.main(Run.java:79)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:99)
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:42)
Cause
Fisheye/Crucible license expired.
Resolution
Go to https://my.atlassian.com to renew your license or getting a new one.
In case you already have a renewed license, it is probably that Fisheye is not updated with it. Still, go to https://my.atlassian.com to get your license.
In Fisheye, perform the following steps:
Go to
Administration>>System Infounder System Settings.Click in Edit License and fill the field related to the Fisheye license with your new/renewed license. Do the same for the Crucible license, in case you also have one.
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