License not being Updated when Entered via the UI
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Fisheye still points to an outdated/expired license even after updating it with the new license key via the UI.
Resolution
Check in the <FISHEYE_HOME>/config.xml file, for the following tag and ensure it has the latest/correct license key:
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<license SID="YOUR_SERVER_ID_GOES_HERE">
<fisheye>YOUR_FISHEYE_LICENSE_KEY_GOES_HERE</fisheye>
<crucible>YOUR_CRUCIBLE_LICENSE_KEY_GOES_HERE</crucible>
</license>
Please restart your Fisheye instance after modifying the <FISHEYE_HOME>/config.xml file.
If the problem persists, please generate a Support Zip and contact Atlassian Support for further help.
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