"java.lang.ExceptionInInitializerError" when adding a new user
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following message can be seen in Fisheye/Crucible's UI when adding a new user:
And in the atlassian-fisheye-YYYY-MM-DD.log:
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2013-10-16 08:34:20,409 WARN [qtp32047716-13002 ] org.eclipse.jetty.servlet.ServletHandler ServletHandler-doHandle - Error for /admin/userAdd.do
java.lang.ExceptionInInitializerError
at com.opensymphony.xwork.validator.ValidatorFileParser.addValidatorConfigs(ValidatorFileParser.java:157)
at com.opensymphony.xwork.validator.ValidatorFileParser.parseActionValidatorConfigs(ValidatorFileParser.java:98)
...
Caused by: Illegal character in path at index 16: file:/C:/Program Files/fisheye3.1.3/fecru-3.1.3/content/WEB-INF/classes/ - Class: java.net.URI$Parser
File: URI.java
Method: fail
Line: 2829 - java/net/URI.java:2829:-1
at com.opensymphony.xwork.validator.ValidatorFactory.<clinit>(ValidatorFactory.java:245)
... 118 moreCause
Fisheye/Crucible has been installed in a path with spaces which causes some libraries not to be loaded.
Resolution
Stop Fisheye/Crucible and move the installation directory to a path without spaces.
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