How to upgrade Java when running Fisheye or Crucible as a service

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Upgrade Java when running Fisheye or Crucible as a service.

Solution

  1. Stop the application service.

  2. Edit JVM properties using the correct method based on your version:

    Fisheye/Crucible 3.4.4+

    Edit JVM properties using the tool included with the installer. Launch the tool by going to one of:

    • Start > All Programs > Fisheye > Configure Fisheye

    • Start > All Programs > Crucible > Configure Crucible

    Earlier versions:

    Edit JVM properties using this tool:

    https://archive.apache.org/dist/commons/daemon/binaries/windows/commons-daemon-1.0.15-bin-windows.zip

    To use it, you need to rename prunmgr.exe from the zip file to Atlassian FishEye.exe or Atlassian Crucible.exe depending on which installer you used.

  3. Navigate to the "Java" tab.

  4. Update the "Java Virtual Machine" field to point to the new installation of Java, specifically the jvm.dll file.

  5. Click the "OK" button.

  6. Restart the application service.

Updated on April 2, 2025
Platform
Data Center only
Products
Fisheye Data Center
Crucible Data Center
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