How Do I Manually Update The Fisheye/Crucible License In Configuration File

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

If the license updating via Fisheye administration fails, you can also update directly in the configuration file by performing the steps below. The license details for Fisheye/Crucible are stored in config.xml.

  1. Shutdown Fisheye instance.

  2. Navigate to Fisheye/INST folder path.

  3. Backup the config.xml file and edit the config.xml file with any text editor.

  4. Modify the Fisheye and Crucible parameter under the license tag and replace it with your license.

    1 2 3 4 <license SID="XXXX-XXXX-XXXX-XXXX"> <fisheye>FishEye License Here</fisheye> <crucible>Crucible License Here</crucible> </license>
  5. Save and close the config.xml file.

  6. Start your instance and verify if the license had been updated by navigating to Fisheye Administration area > System Info.

Updated on April 8, 2025

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