How Do I Increase The Session Timeout Period

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

The following steps can be performed to increase the session timeout period manually from the web.xml file.

This procedure works for Fisheye-only instances and does not apply to Crucible.

  1. Shutdown Fisheye.

  2. Navigate to <FishEye home directory>/content/WEB-INF and backup web.xml

  3. Open the web.xml and modify the session config portion to add session-timeout parameter as shown below (session-timeout is specified in minutes):

    1 2 3 4 5 6 7 8 <session-config> <cookie-config> <name>FESESSIONID</name> <http-only>true</http-only> </cookie-config> <tracking-mode>COOKIE</tracking-mode> <session-timeout>120</session-timeout> </session-config>

  4. Start Fisheye.

Updated on April 8, 2025
Platform
Data Center only
Product
Fisheye Data Center

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