Git repo indexing failure - ProcessTimeoutException: process timed out
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-fisheye.log:
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Caused by: com.atlassian.utils.process.ProcessException: While executing: "git whatchanged --always --reverse --date-order -m --no-abbrev --no-renames b93c997487b0005b352ca63d8728242f79033ddb ^d40af5a3890c0ac92783deaab6376c5c1b4c24a9 ^a489e66a16a1d1392451df4b50014546ae45ab80 ^a9fcee6eeabea16a1d1398907190d87123cec324 ^29e3a13890c0ac92827b8ad0ef74dc1703eee295 ^438831399ea3aded52b29221b699f8f21182d87f ^68a7bbada4e40feed55766039822ad3faaf35c9a ^4578d4ed3858931bfefcbcd7258a27a5fa0663059e ^9f154a6a931adbf42c20eaf1c7eb6c4348fec829 ^478f2ae392d004c09fadb509e539aeb3963e326e ^52e7352ce2509f8fe142bf653686b9e830b4fe53 ^a9baa2f8febd84f4242303c8760fc12126c6e425 ^c32c448b544dcca4405b35e339005651f674ea04 --pretty=format:C:%H%nP:%P%nA:%aN%nE:%aE%nR:%cN%nF:%cE%nD:%at%nS:%s%nB:%b%n@@fe_body_end@@ " in [/.../clone]
at com.atlassian.fisheye.dvcs.client.DvcsContext.executeCommand(DvcsContext.java:262)
at com.atlassian.fisheye.dvcs.client.DvcsContext.executeCommand(DvcsContext.java:254)
at com.atlassian.fisheye.dvcs.client.DvcsContext.executeCommand(DvcsContext.java:212)
... 19 more
Caused by: com.atlassian.utils.process.ProcessTimeoutException: process timed out
at com.atlassian.utils.process.ExternalProcessImpl.wrapUpProcess(ExternalProcessImpl.java:440)
at com.atlassian.utils.process.ExternalProcessImpl.finish(ExternalProcessImpl.java:306)
at com.atlassian.utils.process.ExternalProcessImpl.execute(ExternalProcessImpl.java:351)
at com.atlassian.fisheye.dvcs.client.DvcsContext.executeCommand(DvcsContext.java:259)
Cause
The Git command is taking too much time to execute (the default Command Timeout for Git repositories in Fisheye is 1 hour).
Resolution
Go to Fisheye
Administration>>Repositories.Click in the name of the repository.
Go to
SCM Detailsand set the Command Timeout option to a higher value (e.g. 5h). Take a look at the Git Configuration document for further information.
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