Getting "Unprocessed Continuation Reference" Errors in the Logs
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After integrating Fisheye with LDAP, you get the below errors in the log.
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javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=pkamal,dc=test'
Cause
By default referrals are ignored thus throwing the above exception. If you wish to "follow" the referrals that LDAP returns, you need to set the system property defined in the solution.
For more details please read Referrals in the JNDI.
Resolution
Add to your FISHEYE_OPTS, the value -Djava.naming.referral=follow, i.e. it should look something like:
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FISHEYE_OPTS=-Xmx1024 -Djava.naming.referral=follow
After having set the FISHEYE_OPTS and restarting your server, go to Administration > Sys Info/Support > System Info, and check your JVM Input Arguments to ensure that your server is picking up your FISHEYE_OPTS as expected.
Next Steps
If you'd like help from Atlassian Support, open a support ticket.
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