Fisheye TimeoutException after 20000ms banner
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
A banner at the top of Fisheye pages says "TimeoutException after 20000ms".
The following can be seen in the logs:
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2015-06-11 03:34:59,183 WARN [main ] com.atlassian.fecru.plugins.healthsource.DefaultHealthCheckRunner DefaultHealthCheckRunner-runChecks - TimeoutException after 20000ms for com.atlassian.fecru.plugins.fecru-jirarest-plugin:jiraVersionHealthCheck
java.util.concurrent.TimeoutExceptionCause
A timeout occurs on startup of Fisheye.
Workaround
This message is produced by our bundled fecru-healthsource-plugin.
As a workaround the plugin can be disabled until next restart of the application (See our resource on disabling plugins in Fisheye for more details).
Resolution
A restart should resolve the banner as long as another timeout does not occur.
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