Fisheye Fails to Start After License Upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Fisheye fails to start after updating the license. The following error is logged:
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com.cenqua.fisheye.license.a: Upgrades for your FishEye license ended 5 Oct 8 06:00:00 GMT, and this version was built 2007-08-01
at com.cenqua.fisheye.license.CenquaLicenseWrapper.e(Crucible-1.0.3-build-232:91)
at com.cenqua.fisheye.license.LicenseInfo.a(Crucible-1.0.3-build-232:29)
at com.cenqua.fisheye.license.b.a(Crucible-1.0.3-build-232:82)
at com.cenqua.fisheye.config.a.f(Crucible-1.0.3-build-232:292)
at com.cenqua.fisheye.ctl.Run.a(Crucible-1.0.3-build-232:152)
at com.cenqua.fisheye.ctl.Run.main(Crucible-1.0.3-build-232:44)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:103)
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:36)
Cause
Fisheye validates the license based on license expiry date and the build date of the release. In rare cases the license could have an incorrect date.
Resolution
Contact the Atlassian Sales Team for assistance with licensing.
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