Fisheye fails to initialize xwork library

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

The following appears in the atlassian-fisheye.log:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 2013-08-08 10:52:56,735 WARN [qtp243430682-316725 ] org.eclipse.jetty.servlet.ServletHandler ServletHandler-doHandle - Error for /admin/updateProject.do java.lang.NoClassDefFoundError: Could not initialize class com.opensymphony.xwork.validator.ValidatorFactory at com.opensymphony.xwork.validator.ValidatorFileParser.addValidatorConfigs(ValidatorFileParser.java:157) at com.opensymphony.xwork.validator.ValidatorFileParser.parseActionValidatorConfigs(ValidatorFileParser.java:98) at com.opensymphony.xwork.validator.DefaultActionValidatorManager.loadFile(DefaultActionValidatorManager.java:183) at com.opensymphony.xwork.validator.DefaultActionValidatorManager.buildClassValidatorConfigs(DefaultActionValidatorManager.java:79) at com.opensymphony.xwork.validator.DefaultActionValidatorManager.buildValidatorConfigs(DefaultActionValidatorManager.java:162) at com.opensymphony.xwork.validator.DefaultActionValidatorManager.getValidators(DefaultActionValidatorManager.java:59) at com.opensymphony.xwork.validator.AbstractActionValidatorManager.validate(AbstractActionValidatorManager.java:50) at com.opensymphony.xwork.validator.AbstractActionValidatorManager.validate(AbstractActionValidatorManager.java:38) at com.opensymphony.xwork.validator.ValidationInterceptor.doBeforeInvocation(ValidationInterceptor.java:110) at com.opensymphony.xwork.validator.ValidationInterceptor.doIntercept(ValidationInterceptor.java:114) at com.opensymphony.xwork.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:86) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190) at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31) at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

Cause

Xwork is a library which lies inside <FishEye Home Directory>\lib. The path to <FishEye Home Directory> contains blank spaces, and Fisheye fails to load this library. In the message above, the problem is happening while trying to save changes on a Crucible project, but you may be trying to do other things too (e.g., while editing SMTP config or updating JIRA server configuration in Fisheye).

Resolution

  1. Shutdown Fisheye

  2. Move <FishEye Home Directory> to a path that does not contain any blank spaces

  3. Start Fisheye

Updated on April 8, 2025

Still need help?

The Atlassian Community is here for you.