Fisheye email notifications are not sent due to 552 5.3.4 Error: message file too big
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Fisheye email notifications are not sent.
The following appears in the atlassian-fisheye-YYYY-MM-DD.log:
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ERROR [notificationManager1 ] fisheye.mail Mailer-sendMessage - problem sending email
com.sun.mail.smtp.SMTPSendFailedException: 552 5.3.4 Error: message file too big
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) [mail-1.4.jar:1.4]
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1215) [mail-1.4.jar:1.4]
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:586) [mail-1.4.jar:1.4]Cause
The size limit in the email server does not allow the email to be sent.
Resolution
Increase the size limit in the email server.
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