Error removing or resolving Perforce Changes Indexing Service

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

The following errors appear in the logs:

1 2 Exception encountered whilst trying to remove service 'Perforce Changes Indexing Service'

or

1 2 Error resolving service with name Perforce Changes Indexing Service

Cause

JIRA could not automatically remove the old Perforce plugin Changes Indexing Service from your configuration.

Resolution

Follow the Services documentation to remove it. The service's class name is com.atlassian.jira.plugin.ext.perforce.changelists.ChangesIndexService

Updated on April 8, 2025

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