Crucible Throws Page Not Found Error when following Direct Link to Crucible Home Page
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When trying to access a direct Crucible link (i.e. a bookmark) such as http://<hostname>:8060/fisheye/cru/home the following error message is displayed in the logs;
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2015-01-19 14:32:44,112 DEBUG [qtp1243456071-6541 ] fisheye ProfilingServletFilter-logRequest - start request GET /fecru/cru/home sessionid=1710ohpfu4q7f8kcn45czgunc
2015-01-19 14:32:44,138 DEBUG [qtp1243456071-6541 ] fisheye ProfilingServletFilter-logRequest - end request in 26ms GET /fecru/cru/home sessionid=1710ohpfu4q7f8kcn45czgunc 404And the following is displayed within the UI;
Cause
No license is present for Crucible so hence the functionality is not available.
Resolution
Add your existing Crucible License by going to Administration > System Settings > System Info and then under the License section select Edit License, copy your license in and select Update.
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