Crucible does not start on Windows due to spaces in the installation directory
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After attempting to start Crucible on Windows, the following error is thrown:
1
C:\Program Files (x86)\Atlassian\Application Data\Crucible\bin\../fisheyeboot.jar was unexpected at this time.Cause
This is an issue on Windows where Crucible cannot locate the proper installation files, because there are spaces in the full path to the Crucible install.
Git customers may also experience issues, as per a bug reported here.
Resolution
Please change the installation directory of Crucible to a directory that does not contain any spaces. For example: C:\Crucible.
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