Could not create directory when creating backups stored on mounted NFS
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When creating a backup the following will appear in the command line:
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./fisheyectl.sh backup -f /backup/fisheye/backup_2014-25-06_1043.zip -c 9 --no-sql --cache
INFO - Using log4j configuration file: /opt/atlassian/fisheye/log4j-client.xml
INFO - FishEye arguments: [-f, /backup/fisheye/backup_2014-25-06_1043.zip, -c, 9, --no-sql, --cache]
Could not create directory: /backup/fisheye
Backup failed
Could not create directory: /backup/fisheyeThe following appears in the atlassian-fisheye-YYYY-MM-DD.log:
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2014-06-25 16:34:30,747 WARN [Thread-19833 ] fisheye ShutdownService-handleClient - Problem with command: backup.
java.io.IOException: Could not create directory: /backup/fisheye
at com.cenqua.fisheye.io.IOHelper.mkdirs(IOHelper.java:233)
at com.atlassian.crucible.migration.BackupManagerImpl.createBackup(BackupManagerImpl.java:228)
at com.atlassian.crucible.migration.BackupManagerImpl.access$000(BackupManagerImpl.java:55)
at com.atlassian.crucible.migration.BackupManagerImpl$1.perform(BackupManagerImpl.java:129)
at com.atlassian.crucible.migration.BackupManagerImpl$1.perform(BackupManagerImpl.java:127)
at com.atlassian.crucible.maintenance.MaintenanceManager.doMaintenance(MaintenanceManager.java:108)
at com.atlassian.crucible.migration.BackupManagerImpl.createBackupAtLocation(BackupManagerImpl.java:127)
at com.cenqua.fisheye.ctl.ShutdownService.backup(ShutdownService.java:238)
at com.cenqua.fisheye.ctl.ShutdownService.handleClient(ShutdownService.java:142)
at com.cenqua.fisheye.ctl.ShutdownService.access$200(ShutdownService.java:37)
at com.cenqua.fisheye.ctl.ShutdownService$3.run(ShutdownService.java:87)
at java.lang.Thread.run(Thread.java:744)Cause
This is caused by a permission error that prevents the user running the backup command from writing and creating directories in the specified directory.
Resolution
Verify that the user running the command has permission to write and create directories in the path provided.
1 2touch /backup/fecru/write_file mkdir /backup/fecru/new_dir
Verify that the
fstabconfiguration includes thesuidoption which permits the operation ofsuidandsgidbits.1<SERVER>:/volumes/pool-misc/Backups /backup nfs auto,rw,suid,noatime,nolock,bg,nfsvers=3,intr,tcp,actimeo=1800 0 0
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