ConnectTimeoutException or SocketTimeoutException error in logs
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following error appears in JIRA / my log file:
1
org.apache.commons.httpclient.ConnectTimeoutException
or
1
org.apache.commons.httpclient.SocketTimeoutException
Cause
The cause may be a Fisheye/Crucible performance issue. To confirm that it really is Fisheye/Crucible taking a long time to respond, go to JIRA's Administration > Add-ons > Application Links and click in Fisheye Configuration for the Fisheye application link. Update the API Connection Timeout and API Socket Timeout fields.
Resolution
If the problem is related to Fisheye/Crucible performance, then try implementing some performance improvements.
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