Communication between Fisheye and Crowd couldn't be established due to HTTP Status 403
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
This error is thrown in the atlassian-fisheye-YYYY-MM-DD.log:
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2012-02-16 12:28:01,342 ERROR - Could not list groups for crowd
com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd
at com.cenqua.fisheye.user.crowd.CrowdAuth.listGroupNames(CrowdAuth.java:405)
at com.cenqua.fisheye.user.DefaultUserManager.listGroupNames(DefaultUserManager.java:1110)
at com.cenqua.fisheye.user.DefaultUserManager.getExternalGroupNames(DefaultUserManager.java:1102)
at com.cenqua.fisheye.user.DefaultUserManager$3.read(DefaultUserManager.java:209)
at com.cenqua.fisheye.user.DefaultUserManager$3.read(DefaultUserManager.java:205)
at com.cenqua.fisheye.config.DB0Handle$1.read(DB0Handle.java:114)
at com.cenqua.fisheye.config.DB0Handle.read(DB0Handle.java:81)
at com.cenqua.fisheye.config.DB0Handle.read(DB0Handle.java:112)
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: <html><head><title>Apache Tomcat/6.0.32 - Error report</title><style><!--H1
....
....
--></style> </head><body><h1>HTTP Status 403 - client.forbidden.exception</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>client.forbidden.exception</u></p><p><b>description</b> <u>Access to the specified resource (client.forbidden.exception) has been forbidden.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/6.0.32</h3></body></html>
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:414)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:300)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchGroupNames(RestCrowdClient.java:513)
at com.cenqua.fisheye.user.crowd.CrowdAuth$5.call(CrowdAuth.java:400)
at com.cenqua.fisheye.user.crowd.CrowdAuth$5.call(CrowdAuth.java:398)
at com.cenqua.fisheye.user.crowd.CrowdAuth.withTimer(CrowdAuth.java:98)
at com.cenqua.fisheye.user.crowd.CrowdAuth.listGroupNames(CrowdAuth.java:398)
... 70 more
Cause
The communication between Fisheye and Crowd couldn't be established.
Resolution
There are a couple of things that could be checked:
Fisheye's IP address wasn't added to the JIRA's allowed list, or maybe the IP might have changed. Try adding Fisheye's IP to the application in JIRA as per our docs.
There is a proxy in between.
Passwords are wrong.
Access the Fisheye administration panel with the admin password (http://yourhost:yourport/admin) and remove / re-add the configuration, by following these steps.
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