Can't login with JIRA User Management
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Fisheye/Crucible connected with JIRA for User management.
After changing JIRA url to HTTPS, Fisheye/Crucible can't connect to JIRA anymore.
The following appears in the atlassian-fisheye-<date>.log:
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2013-11-05 12:24:59,259 ERROR [quartzScheduler_Worker-5 ] fisheye UserSynchroniserJob-execute - Error during the current user synchronisation
com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd
at com.cenqua.fisheye.user.crowd.CrowdAuth.listUserNames(CrowdAuth.java:514)
at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:697)
at sun.reflect.GeneratedMethodAccessor323.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
...
Caused by: com.atlassian.crowd.exception.OperationFailedException: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
...
Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
...
Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
...
Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-emptyCause
The trustAnchors parameter isn't setup in Fisheye/Crucible.
Resolution
Add the following Java option into FISHEYE_OPTS environment variable:
1-Djavax.net.ssl.trustStore=path\to\jdk\lib\security\cacertsRestart Fisheye/Crucible
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