Cannot use other mail address to send emails
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Performing Send Test Email at Administration >> Global Settings >> Server >> Mail Server with other From mail address fail with the following result:
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This is a test email from FishEye 2.9.2
.
550 5.7.1 Client does not have permissions to send as this sender
com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1215)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:586)
at javax.mail.Transport.send0(Transport.java:169)
at javax.mail.Transport.send(Transport.java:98)
at com.cenqua.fisheye.mail.Mailer.send(Mailer.java:215)Cause
The Mail Address set as the SMTP server does not have the permission to send email on behalf of other mail addresses.
Resolution
Select the option
the Server address (below)forSend emails fromatAdministration >> Global Settings >> Server >> Mail ServerMake sure that the
From Addressis the same mail address as the SMTP serverDo not send test email with any other mail address except for the SMTP server mail address in the
Fromfield
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